Central One / C.O.P.S. demonstrates a level of expertise unrivaled by any other monitoring company.  We are fully automated using redundant computer hardware and software which we pioneered to out perform commercially available packages. C.O.P.S. is a member of the Central Station Alarm Association (CSAA), National Burglar and Fire Alarm Association (NBFAA), and a the Security Industry Association (SIA). 

    The management team at Central One / C.O.P.S. knows the key to excellence in customer service lies in the strong selection, training and supervision of the people who deliver our services.  Our initial training program combines materials that we developed with materials from the Security Industry Association and commercial programs on telephone courtesy.  Continuing education is provided in the form of procedural reviews and monthly topics of focus.

    We have extensive documentation detailing our policy and procedure.  By reviewing these documents each dealer knows exactly what to expect and how to describe our services to subscribers.  Employee performance is measured by the standard of how consistently and accurately our published procedures are followed.  We are constantly developing new ideas to improve our service to you.

    All alarm traffic and dispatcher responses are stored on multiple permanent optical media on and off premises assuring fast reliable access to alarm history information.  Our Cisco AVVID voice over IP telephone system handles automatic call distribution to dispatch stations and records the details of every inbound and outbound call on computer disk. Complete statistics on response times are reviewed by Central One's management team daily to assure quality service. All telephone conversations are digitally recorded on a Wygant voice recording system.  Fiber optic telephone service enters our building from two separate directions.  If one cable is cut our service will continue using the other path.  Our building is protected by a bonded Faraday cage lightning protection system. Our equipment is powered by an uninterruptible power supply system with hours of battery backup and an engine driven generator that can power the entire central station indefinitely.

Contact us today at 1-800-310-1837 or write to us at info@centralone.com to get started.

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