 |
|
|
The Central One bulletin board is a collection of informative documents ranging from central station services and procedures to technical tips. Additions and updates to the system will generally be announced on the cover sheet transmitted with Fax Back document orders and in the What's New section of our web site. We welcome both comments and contributions to the system. If you have technical or helpful information or an announcement that you would like to share with others, please contact the central station manager to see about adding it to the system.
Those of you taking the guided tour of our site may wish to sample the bulletins that have topics of interest or concern before continuing to the next page.
In addition to the bulletins listed below you may view or download:
Frequently Asked Questions (FAQ)
Remote Access Manual provides detailed instructions for using Central One's remote terminal dealer access program.
Basic Data Entry Manual for Dealers must be read before you enter new or edit existing accounts.
Advanced Data Entry Manual - Part One signals and special instructions.
CSV Import Manual for high volume dealers interested in submitting simple monitoring accounts electronically.
Dispatch Agency Database Manual for a through understanding of Central One dispatch agency information and procedures.
In order to use the remote access terminal you must download and install the Citrix ICA Client. Accept all of the defaults presented by the installation wizard. You may obtain a login from the central station manager.
Use OCTEST.EXE to simulate opening and closing activity and learn how to use Central One's extensive business hours schedules, user schedules and holiday schedules to supervise events.
Bulletin Description
-------------- -----------------------------------------------------------
2 Central station telephone numbers.
3 Listing of current dealer software versions.
20 Alarm industry technical support telephone numbers. See also our VENDOR links page.
0900 New Dealer Welcome Procedure
0901 Letter to dealers not receiving subscriber trouble reports.
1000 Dealer Telephone Message Options
1001 Central Station Paging Procedures
1002 Voice Tapes and Procedures
1010 Invalid Signal Handling Procedure
1020 Runaway Signal Handling Procedure
1030 FBI CP-220 Alarm Receiver Formats
1031 Osborne Hoffman 2000 Receiver Formats
1032 Ademco Contact ID Format
1033 SIA Alarm Format
1034 Radionics Modem III
1035 Using Zone Lists with SIA or Contact ID
1040 ITI Receiver Formats
1050 Radionics Receiver Formats
1060 AlarmNet Signals and Programming
1070 WatchALERT Signals and Services
1080 Elevator Phone Procedures
2011 Emailing Alarm Signals to Dealers, Subscribers and Guards
2010 Alarm Types and Default Procedures
2020 Alarm Handling Options
2030 Electronically Canceling Burglary Alarms
2040 Open/Close Signal Options
2050 Storm Procedures
2060 Template Accounts
2070 Telephone Notification Scripts
2080 Fire Alarm System Testing
2090 Two Way Voice Monitoring
3000 File Updates and Special Instructions
3001 Multi-building Networked Systems
3005 Remote Access via Citrix
3006 Data Security, Authentication and Authorization
3010 Finding a Subscriber's Account
3020 Cancel Codes and Related Procedures
3030 Digital Receiver Telephone Line Checks
3040 Central Station Telephone Policy
3050 Site Accounts
3060 Alarm Ordinances and Permit Issues
4010 Clocking In and Out of Accounts
4020 Fax Back for Subscribers
4030 Setting the On Call Order for Employees
5000 Daily Report Options
5010 Verify Call Codes and Abbreviations
5015 U.L. Certificate
5020 Subscriber Trouble Reports
5030 Subscriber Record Updates
5040 Subscriber Record Format
5050 Employee Log Report
5060 Recommended Procedures Using Download Software
5061 Recommended Procedures Using Remote Access
6030 CENTRAL.EXE - File Transfer Program (Replaced by GETFILES.EXE program)
6040 Download Software Error Messages
7000 Complaints and Resolutions
7030 WatchALERT Service Order Form
8000 Central Station "New Day" Procedures
9000 Convert Hex to Decimal and Back (download our conversion program) or (use our on line calculator)Click our logo to return to home page. Click here to continue tour to our false alarms page.