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    New Dealer Welcome Procedure                     Bulletin #900  04/10/03  
    Copyright (C) 2003, Central One                     All rights reserved.  
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    New dealer welcome procedure is to be carried out by data entry department.
When a new dealer signs up with Central One the data entry department will 
complete the following step by step procedure:

1.  Confirm receipt of the "New Dealer Authorization Form", generated by the
    administrative office. Receipt of this form indicates that the new dealer's
    wholesale monitoring contract, license and insurance check out. Central One
    must not put new accounts on line until this step is completed.

2.  Ascertain or assign a dealer number and put it on all paperwork.

3.  Review the "New Dealer Information Form" (NDIF).  Mark or highlight any
    missing information so that the information can be collected easily when
    the dealer welcome call (step 4) is made.

3.  If no "Dealer Phone Line Assignment Form" has been received, assign the 
    appropriate voice and receiver phone lines for the new dealer and create
    the form as you do so.

    a. Enter the voice phone line in the PBX spreadsheet.
    b. Enter the voice phone line's VDN in the phone system. If the dealer is
       using our answering service enter the dealer number and company name.
       If not, enter the dealer number and "Central Stn".
    c. Enter the receiver line information in the "Account Block Administration
       Database". For new lines leave all of the properties "N" for no.
    d. Regroup the account numbers associated with the receiver line to the
       new dealer number.
    e. Update the receiver server (press F2, wait for success message, then 
       press spacebar).

    If "Dealer Phone Line Assignment Form" has been received and the dealer is
    using our answering service you must change the VDN in the phone system to
    the dealer's company name from "Central Stn".

4.  Call the new dealer. Cover the following subjects:

    a. First, introduce yourself and welcome the new dealer to Central One.
    b. If any information was missing from the "New Dealer Information Form",
       obtain that information now.
    c. Explain the usage of FaxBack.
    d. Explain the usage of the remote terminal.
    e. Explain the usage of template accounts.
    f. Ask the new dealer about any questions or concerns and discuss them.

5.  Create a record for the new dealer in the dealer database. Enter all of the
    appropriate information from the "New Dealer Information Form" and the
    "Schedule A Rate Sheet".  Put the dealer number in the "groups accessible"
    field. Unless the dealer has specifically indicated other preferences:
    
    a. Set the following "Report Service Options" parameters:
       * Send reports every day of the week.
       * Log format: "L"
       * Send all events: "N"
       * Zip files: "N"
       * Alarm logs: (use dealer's option of fax or email from the NDIF)
       * Subscriber record updates: "N"
       * Employee logs: (use dealer's option of fax or email from the NDIF)
       * Trouble reports: (use dealer's option of fax or email from the NDIF)
       * Broadcast messages: (use dealer's option of fax or email from the NDIF)
       * File updates: "N"
       * Subscriber trouble report options:  enter "Y" for all options
    b. Set the "bill to group" number to the dealer number.
    c. Set "verify dispatch agencies" to "Y".
    d. Review the dealer's answering service option. If the dealer is using our
       answering service and has less than 300 accounts you must notify the
       administration office to charge for the service.

    It is imperative that every dealer receives subscriber trouble reports. If
    any dealer elects not to receive them we must send a letter to that dealer
    (see bulletin 0901) and keep a copy in the administrative office file.