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    Central Station Paging Procedures                 Bulletin 1001  5/28/98  
    Copyright (C) 1998, Coastal Security Systems, Inc.  All Rights Reserved.  
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    Central station operators must have an alarm or message screen in front of
them before dialing a pager.  A record of the page is to be recorded by the
operator by pressing the F6 funtion key and entering the telephone number of
the pager.

    When any person calls the central station and says they were paged the
central station operator will ask the caller for the telephone number of the
pager.  The central station operator will press F6 at the dispatch program
traffic menu and enter the pager number.  A screen will display a list of
all alarms, sales leads, service orders and administrative messages for
which this pager number was called within the past four hours.

    The central station operator may highlight any of the items on the list
and press enter to see the item (alarm or message).  The list will show the
station and operator numbers for the original page.  Calls from people who
have been paged should only be transferred to the operator who called the
pager when there are unique circumstances requiring such.  Normally, the
operator answering the call should handle the alarm or message notification
and there should be no need to transfer the call.

    When the central station operator receives a call from someone who was
paged and finds no record of the page after entering the pager number the
first question the operator will ask is, "could this page have been more than
four hours ago?"  If the answer is yes, the operator will say, "We do not keep
paging information more than four hours old."  If the caller identifies
himself as a dealer then it is appropriate to check pending messages using F3.
If the caller identifies himself as a subscriber then it is appropriate to
check his recent alarm history using F5.  Otherwise, the operator will end the
call without further checking on the page.