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    Central Station Voice Tapes and Procedures        Bulletin 1002  6/22/01  
    Copyright (C) 2000, Coastal Security Systems, Inc.  All Rights Reserved.  
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   All of the telephone sets in the central station are recorded on a multi
channel Dictaphone Pro Log voice recorder.  Conversations are captured on
hard disk an archived to DAT tapes.  Tapes are recycled every sixty to ninety
days.  Except for rare down times or tape failures conversations are always
available for sixty days and may be available up to ninety days.

   Central station supervisors will find and play recorded conversations to
dealers in order to resolve any questions regarding operator actions or general
efficiency and courtesy.  If the telephone call was placed by a central station
operator or resulted in an alarm log entry or telephone message being taken by
the operator we can determine the time of the call and the identity of the
operator from the alarm log or telephone message log.  Otherwise it is usually
necessary for you to furnish the date and time of the call and, if possible,
the operator number.

   When the central station supervisor retrieves a conversation in connection
with a claim or complaint it can be played to the dealer on the telephone at
the supervisor's discretion.  Copies of tapes will not be made.  If a dealer
thinks that a tape may be needed as evidence in any official proceedings the
dealer may request in writing that we hold a particular tape in safe keeping
so that it will not be recycled after sixty days.

   When a dealer requests that a tape be held in safe keeping the supervisor
receiving the request will remove the tape from rotation and send the request
and the tape to the administrative offices to be filed in the fire proof safe.
Any tape that has been held in safekeeping for more than two years from the
date of the request may be removed from safekeeping and placed back into
rotation.