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    Elevator Phone Procedures                         Bulletin 1080  11/4/99  
    Copyright (C) 1999, Coastal Security Systems, Inc.  All rights reserved.  
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    Elevator phones are telephones which have been installed in elevators to
provide passengers with the means to report elevator malfunctions.  Elevator
phones dial the central station line that display's "ELEVATOR" on the operator's
phone.  When the operator receives a elevator call s/he will answer it "CENTRAL
STATION".  The operator then presses the star (*) key on the central station
phone causing the elevator phone to send a four digit account number.  If the
elevator telephone does not send its account number at this point the operator
will check for ANI or caller id on the telephone set.  If the calling telephone
number is known the operator will look up the account in our database using the
ANI or caller id.  If there is no ANI or caller id the operator will ask the
caller to provide the elevator number (same as our account number) which should
be on a plaque near the elevator phone instrument.

    Each bank of elevators (group of elevators positioned next to each other)
requires a separate account.  Elevators that are located separately, even if
part of the same structure (such as a parking garage) require separate account
numbers.  Elevator accounts are not to be made inactive by the data entry
department or by dealers using remote access.  When service is discontinued
the dealer must disable the elevator phone from calling the central station
and instruct us to delete the account.  Elevator accounts must have "ELE" as
the contract type in the central station database.  Elevator accounts cannot
be combined with other (fire or burglary) systems under the same account
number.

    How you handle an elevator call depends on whether the caller can exit the
elevator.  Ask the caller if the elevator door will open and whether the caller
can get out.  Avoid the use of panic words, such as "stuck" and "trapped".

1.  If the elevator doors will open:

    A.   Look up the account in the subscriber database.

    B.   Use the F2 (enter event) function of the dispatch program to enter
         the elevator account number and code two (no zone).  Follow the
         instructions for the signal.

    C.   If no instructions have been entered scan the callout list for an
         appropriate contact, such as the building manager or an elevator
         service company and report the problem to that contact.

2.  If the elevator doors will not open:

    A.   The first step may be to calm the caller by assuring him or her that
         the problem is under control.

    B.   All elevators are equipped with emergency stop buttons.  If a
         passenger inadvertently presses this button, the elevator may stop
         between floors.  To resume travel on most elevators, the stop button
         must be pulled back out.  Other elevators have a separate button which
         will cancel emergency stop.  If coherent, have the caller pull the
         emergency stop button or look for a button which is labeled, "RUN".

    C.   If the caller remains trapped, use the F2 (enter event) function of
         the dispatch program to enter the elevator account number and code one
         (no zone).  The action screen will display the agency to dispatch and
         other appropriate instructions.

    D.   Find out, if possible, what floor the elevator is on.  Ask the caller
         if he or she used the elevator on the left or right (most
         installations have two elevators and both use the same phone line and
         account number).

    E.   Dispatch the event according to the instructions on the screen. If
         no instructions have been entered dispatch the fire department.

    F.   Stay on the phone with the caller until help arrives unless the caller
         suggests that you hang up.