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    Fax Back for Subscribers                          Bulletin 4020  4/23/92  
    Copyright (C) 1992, Coastal Security Systems, Inc.  All Rights Reserved.  
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    Fax Back service is now available for subscribers who regularly test their
systems.  If you wish to allow your subscribers to participate:

1.  Select a four digit PIN code which the subscriber will use to log in to
    the system.

2.  Send a file update to the central station which contains the Fax Back
    PIN code.

3.  Show the subscriber how to use Fax Back (described below).

4.  Give the subscriber the telephone number for Fax Back.  Subscribers will
    use the same telephone numbers used by dealers and vendors to access it:

            Dade County...............................305-628-5741
            Broward County, south of Stirling Road....305-628-5741
            Broward County, north of Stirling Road....954-946-1847
            Boca Raton................................561-998-1801
            Palm Beach County, except Boca Raton......561-731-2001

Subscribers log in to Fax Back differently than dealers:

                     9 * account number * PIN code #

    When a subscriber logs in to Fax Back and his account was not already on
test, the system will say, "To place this account on test, press one."  If
the subscriber presses one, the system will say, "You may now test your system
for thirty minutes."

    When a subscriber logs in to Fax Back and his account was already on test,
the system will say, "The central station received X signals.  To continue
testing your system, press one.  If you have finished testing, press two."
"X" will either be "no" or it will be the number of signals received.  Fax
Back reports only the number of signals received, not the codes, zones and
pin statuses which it would report when a technician tests an account.

1.  If the subscriber pressed one, Fax Back will say, "You may now test your
    system for thirty minutes."

2.  If the subscriber pressed two, Fax Back will say, "Your system is now
    back in service."

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  Central Station Policy

    There is no charge for the use of Fax Back by subscribers.

    Central station dispatchers will not accept a Fax Back PIN code as an
alarm cancel code unless you have specifically arranged for them to do so.
In most cases, it will be a good idea to make the Fax Back PIN code and the
account's alarm cancel code the same.

    When speaking to subscribers, central station operators are not permitted
to encourage or discourage the use of Fax Back.  It will be up to the dealer
to determine whether or not to offer Fax Back service to subscribers.  Most
subscribers do not test their systems regularly.  Many never test!  Of the
subscribers who do, some are not sophisticated enough to use the service and
will prefer to deal with a central station operator.