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    Verify Call Codes and Abbreviations               Bulletin 5010  3/10/03  
    Copyright (C) 1992, Coastal Security Systems, Inc.  All Rights Reserved.  
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    Central station operators use two letter codes to describe the action taken
or the results of a call made after an alarm has been received.  These codes
appear in the alarm logs which are faxed or down loaded daily and which are
available through the Fax Back system.  The two letter code will either be the
first two characters appearing in the verify remarks field or they will be
preceded by a forward slash (ie: Mrs/CW).

Code    Description
----    ----------------------------------------------------------------------
 AL     The same alarm was ALready dispatched (see bulletin 2010).  When
        a signal is received and the same signal (type and zone) was dispatched
        or AL'ed within the previous thirty minutes, the dispatcher will cancel
        the new signal as being ALready dispatched.
 AM     An answering machine answered the call.
 AMLM   An answering machine answered the call and we left a message.
 AS     An answering service answered the call.
 BN     Bad Number.  The telephone number called was disconnected, not in
        service, changed to a non-published number, or the person who answered
        the call has nothing to do the the alarm and does not know the person
        the dispatcher was trying to reach.  If the telephone company provides
        a new number to call, this code will not apply.  The central station
        operator will call the new number and use the appropriate code for
        the results of the new call.
 BO     Bookkeeping hold.  If monitoring services are suspended for non-payment
        the central station computer will autolog all signals and enter
        "Bookkeeping Hold" in the verify call remarks field.
 CW     The proper code word was recited to cancel the alarm.
 DI     Dispatch immediately.  Do not verify.
 EM     Employee has this account on test.
 FB     Fax Back.  A subscriber has this account on test (see bulletin 4020).
 GFD    Gone for the day.  This abbreviation is used in connection with 
        notification calls.
 HO     Hold pending restore.  This applies when there is an instruction in
        the database to wait a certain period of time for a restore signal
        before handling the alarm (see bulletin 2020).
 IN     Account is inactive.  All signals are autologged by the computer.
 NA     No answer.  Dispatcher lets phone ring at least 6 times.
 NI     Not in.  The person the dispatcher was trying to reach is not in and
        the person answering the call cannot or will not accept notification.
        This code is used in connection with call out notifications.
 NO     No action required.
 NC     No code.  The person answering the call either did not know the cancel
        code or no code was required.
 RE     Redundant signal.  The previous signal will be handled by the operator.
        The computer will cancel a signal as redundant if it was preceded
        within two minutes by a signal of the same type and the previous signal
        required operator action (was not autologged) or was also redundant.
        Open/close signals, invalid signals, SPC (special) signals and signals
        produced by the central station computer cannot be canceled this way.
 SC     Event was scheduled.  This applies to openings.
 SI     Special instruction was followed.  The instruction may be to dispatch
        or to cancel the alarm.
 ST     Storm procedures applied (see bulletin 2050).
 TM     Applies only to burglary alarms.  Alarm was cancelled because it was
        immediately followed by a cancel or opening signal (see bulletin 2030).
 UP     Applies to WatchALERT non-responding STUs.  The first time a STU fails
        to respond an attempt is made to re-establish contact with it.
 WC     The person answering the call gave the wrong code.