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    Remote Access Software Recomended Procedure        Bulletin 5061 9/16/02  
    Copyright (C) 2002, Coastal Security Systems, Inc.  All rights reserved.  
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    The following procedures are recommended for all dealers using the Citrix
remote access software:

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Verification of Data Entry

    File update information (information which results in changes to an
individual subscriber record in the central station database) that was faxed
or emailed to the central station's data entry department should be placed in
a bin waiting for verification.  When the data entry is complete the use the
F1 (display account) main menu option to review the account to be certain that
the changes were properly made.

    Some dealers will want to keep a hard copy of each subscriber's modified
records in a file or notebook.  This is accomplished by pressing F10 from the
main menu to display the reports menu.  Then press F2 and "M" to print only
the records that have been modified.  First, make sure that each of the change
requests that you faxed were made and made accurately.  Then attach the faxed
document to the subscriber record print out and file it.

    If any additional subscriber records were modified, look over the account
to make sure the changes are acceptable.  If you require all changes to be
cleared by your office there will generally be no additional modified records.

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Print Troubles and Dispatches

    Using the F7 menu option, print all of the trouble signals and dispatches
(false alarms) for the previous day.  Print for the previous three days on
Monday to compensate for the weekend.

    Dispatches are identified by asterisks (*).  Trouble signals are identified
by plus marks (+).  Dispatched signals are usually false alarms.  By reviewing
these signals and possibly talking to the subscriber about each incident you
can very effectively reduce the probability of future false alarms.  Contact
with the subscriber after a dispatch also affords the subscriber greater peace
of mind and reinforces that they are getting their money's worth for the
service.

    Trouble signals should be reviewed so that preventive maintenance can be
performed to prevent system outages and false alarms.  All invalid signals are
included on this report.  It is very important for you to notify the central
station of the meaning of each invalid signal so that it will be handled
properly when received in the future.

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Print Daily Text Files

    Some dealers receive these files via daily fax or email.  If you prefer
not to get the files this way then from the remote access main menu press F10
for the reports menu and F5 to print daily reports (described in bulletin
5000).

    The STR file contains information about problems with your accounts that
require your attention.  Bulletin 5020 fully describes the types of problems
which appear on this report.  Some of the items on this report will require
your immediate attention.  Others you may simply choose to watch.